Shipping Policy
Q: Does the item come with free shipping?
A: Free Standard Shipping service is provided by iLuane.
PLEASE NOTE You may incur extra shipping costs if you choose Expedited Shipping.
Q: How to check the status of my package?
A: Get your tracking number from order detail or your email send from iLuane.
UPS CLICK HERE
https://www.ups.com/track?loc=en_US&requester=ST/
USPS CLICK HERE
https://zh-tools.usps.com/go/TrackConfirmAction_input
ALL LOGISTICS CHANNEL
https://www.17track.net/en
Q: How long does delivery usually take?
A: The product will ship within 1-2 business day after purchase, and delivery will take around 3-7 business days. Delivery may take a longer time in holiday shopping season.
Standard Shipping
- Shipping within 2 working days
- Delivery within 5-7 working days
Expedited Shipping
- Shipping within 1 working days
- Delivery within 3-5 working days
Q: Can you provide a signed receipt certificate?
A: Unfortunately, due to the epidemic, we are unable to provide a signed receipt certificate at this time, but we will resume this service once the epidemic has improved. We apologize for any inconvenience this may cause.
Q: What countries do you ship to?
A: Currently, we only ship to the US.
Q: How will my product be shipped?
A: We use express delivery services to ensure quick, safe delivery.
Q: I ordered more than one item. Will they all be delivered at the same time?
A: If all items are purchased on the same day, we try our best to make sure they are all delivered at the same time. Products that are purchased on different days have a lower likelihood of being delivered together.
Q: Can I change my delivery address after the product has already been shipped?
A: Unfortunately, we cannot change shipment information once the product is en route.
Q: What do I need to do when I received a product that's different from what I ordered?
A: Please contact customer support at support@iLuane.com.
Q: What do I need to do when I received a product that's different from what I ordered?
A: Please email us immediately with your order ID number and photos of the shipping label, of the SKU model number on the back of the product box, and of the product inside the box. Send all photos to support@iLuane.com.
Q: I didn't receive all the products I ordered. What should I do?
A: Please email us immediately with your order ID number and photos of the shipping label, of the SKU model number on the back of the product box, and of all the products you did receive. Send all photos to support@iLuane.com.